Booking Conditions
These booking conditions apply to all our Holidays and govern your relationship with Tropical Sky Limited. Please read them carefully before making a booking.
1. INTRODUCTION
We are Tropical Sky Ltd a company of Tropical House, Garland Road, East Grinstead, West Sussex RH19 1NJ registered in England and Wales under company number 5425418 trading as Tropical Sky, American Sky, Canadian Sky, Africa Sky, New Zealand Sky, Australian Sky, Just Seychelles, Just Mauritius. Email: [email protected] Telephone: +44 (0)1342 331799
2. YOUR PACKAGE HOLIDAY BOOKING WITH US
These Booking Conditions, together with our Privacy Policy and any other written information we brought to your attention before we confirmed your booking, apply to your package holiday contract with Tropical Sky Limited. Please read them carefully as they set out our respective rights and obligations and you will be bound by them. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. References to “us” and “our” refers to Tropical Sky Limited.
Our acceptance of your deposit or payment, and the issuing of an invoice, forms a package holiday contract between us and the party leader (first named passenger) acting on behalf of all passengers in the party.
3. MAKING YOUR BOOKING
To make a booking with Tropical Sky, you will need to contact the reservations department, or book online through the website where applicable. The person making the booking will be deemed to be the party leader, and must be at least 18 years old on the date of Booking. The party leader is deemed authorised to make the reservation on behalf of all persons on the booking and all named persons are deemed subject to the Booking Conditions. The party leader is responsible for making all payments on behalf of all persons on the booking.
Once we have received your booking and payments, we will confirm your holiday reservation by issuing a confirmation invoice to the party leader, subject to availability. Your booking will exist once we have issued your confirmation invoice. Please check this invoice as soon as you receive it and contact us immediately if any information appears to be incorrect or incomplete on the confirmation or any other document issued, as it may not be possible to make certain changes later on in the process.
4. E-BROCHURE/WEBSITE ACCURACY
Although we make every effort to ensure the accuracy of the e-brochure information and pricing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. We reserve the right to make any make any amendments and /or corrections to our e-brochure information and pricing.
5. PAYING FOR YOUR HOLIDAY
The Deposit required will depend on the components you choose. Our ‘Standard Deposit’ is 15 % of the holiday cost per person, together with any necessary supplier payments (e.g. some airlines, transport providers or hotels will require full payment and / or non-refundable deposits at the time of booking and where possible your travel consultant will advise this at the point of booking). Some suppliers have contracts in which they have the right to demand full payment at the time of booking or at any other times before your departure, without notice. In this instance you may be required to pay a further deposit at short notice to secure flights, or the airline has the right to cancel your seats. Although a provisional reservation for a scheduled flight may be made on payment of a deposit, a confirmed booking cannot exist, neither can the price be guaranteed, until final non-refundable payment for the ticket has been received and the ticket issued. All payments that are advised as being directly related to supplier payments made in advance of 90 Days before your departure date shall be deemed as a constituent element of the Deposit for booking cancellation calculation purposes. Should we facilitate the payment of a deposit payment over two or more payments, the deposit calculation for booking cancellation calculation purposes shall be based on the ‘Standard Deposit’.
Your balance must be paid before the date specified on the travel confirmation which is normally no later than 90 Days before your departure date. If the balance is not paid in time, we shall retain your deposit. If we do not receive final payment by the due date then we/the provider of the services in question reserve the right to treat you booking as cancelled by you and cancellation charges will be applicable as detailed in section 11 below.
Full payment will be required at the time of booking for all bookings made within 90 Days of departure.
6. THE PRICE OF YOUR HOLIDAY
Unless otherwise stated, all prices on our website are based on two people sharing a twin or double bedded room. There will normally be supplements for single travellers and sometimes there are reductions for three or more people sharing a room. Exact prices can only be confirmed by one of our travel advisors creating a tailor-made quote for you.
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.
We can change your holiday price after you have booked, only in certain circumstances:
Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 7 days of your departure.
We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid.
Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
7. INSURANCE
It is a condition of this contract that it is your responsibility to ensure that adequate insurance cover is activated at or before the point of confirming your booking. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. You much ensure that your policy specifically includes Corona Virus (Covid-19) related Cover, Disruption Cover (sometimes sold as an optional extra) and if relevant Cruise Connection Cover. You must also ensure that your Insurance Policy provides cover where your travel destination has an FCDO advisory (https://www.gov.uk/foreign-travel-advice) against non-essential travel. If you fail to travel with sufficient and comprehensive insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available. This also applies to insurance for your wedding. It is your responsibility to ensure you have appropriate and adequate travel insurance. In the event of that your holiday is shortened for whatever reason, we will require confirmation in writing from your insurer of the outcome of an insurance claim on the curtailment claim before any request for compensation or refund shall be considered.
8. YOUR FINANCIAL PROTECTION
All holidays booked with Tropical Sky have financial protection.
ATOL
The Package Travel Regulations require us to provide security for the monies that you pay and for repatriation in the event of our insolvency. We provide this security by way of an ATOL (number 9759) administered by the Civil Aviation Authority.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Any money paid to an authorised agent acting on our behalf is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to their obligation to pay it to us for so long as that we do not fail financially. In the unlikely event that we were to fail financially, any money held at that time by our agent, or subsequently accepted from you by our agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as the principal ATOL holder. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or may alternatively have cover through your credit card issuer).
For further information visit the ATOL website at www.atol.org.uk
The Association of Bonded Travel Organisers Trust Limited (ABTOT)
ABTOT provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Tropical Sky 5504, and in the event of their insolvency, protection is provided for non-flight package holidays and accommodation only bookings.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Tropical Sky.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/
9. IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to change your travel arrangements, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible and where possible there may be costs associated with the changes. Any request for changes to be made must be in writing from the person who made the booking or by e-mail from the e-mail address given to us at the time of booking.
Changes to existing bookings fall into the following categories:
Minor Itinerary changes
‘Minor Itinerary changes’ are limited to itinerary changes within the same resort destination and departure date. Examples include, but are not restricted to, flight upgrades, upgrade of room, change of hotel, extension of trip to a longer duration. ‘Minor Itinerary changes’ shall not be subject to any administration fees where the change is made more than 90 days prior to the departure date but will be subject to any sell price differentials between the original and the revised itinerary. Where the ‘Minor Itinerary Change’ results in an increase in the sell price, the booking deposit will be increased to a minimum of 15% of the revised sell price plus any non-refundable costs. Any increase in deposit must be paid before the revised itinerary can be confirmed. Where ‘Minor Itinerary changes’ are requested within 90 days or less of the departure date, then they shall be subject to a change fee of £100 per person, excluding infants, in addition to any sell price differentials between the original and the revised itinerary. Such change fees must be paid prior to any itinerary changes being confirmed and are non-refundable under any circumstances.
Change in Travel Dates for Identical Holiday
A change in dates may be possible if requested 45 days or more before your booked travel date, subject to the terms of the suppliers of the components of your holiday. A change may only be possible if all suppliers permit a change from your original travel dates to your new desired travel dates. If they do not, then any non-amendable components will be deemed as cancelled by you with 100% loss on that component.
Once the amendable and additional components are in place, your holiday will be re-priced and an additional administration fee of up to £150 per person will be charged. You will need to pay the administration fee and any increase in deposit required for your new dates before the new dates are confirmed and re-invoiced. Such administration fees are non-refundable under any circumstances.
If you choose not to accept the new pricing, you may continue with your holiday as planned and will have to meet all contractual requirements such as balance of monies paid, or you will be treated as voluntarily cancelling your holiday.
Major Changes to Your Booked Holiday
Any other change requested by you will be deemed as a major change to your booking. Examples of this include, but are not restricted to, a change in destination, a change in holiday duration, a change in itinerary or a change in party size.
No major changes can be accepted within 90 days of your planned travel.
Major changes will be deemed a cancellation by you of your original contracted booking and shall be subject to Clause 11 ‘Cancellations by You’ in these Booking Conditions. Your cancellation fees will be calculated and communicated to you. The new desired holiday will be priced for you and any surplus funds or waived cancellation fees on rebooking that can be applied will be agreed with you.
No administration fees will be charged to make these changes as this will be covered in any cancellation fees that apply to your original contracted and cancelled booking.
10. CHANGES BY US
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it, wherever possible. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours within 60 days of departure of less than 25 hours outside of 60 days before departure, changes to aircraft type, change of accommodation to another of the same or higher standard, substituting tour and tailor-made itinerary overnight locations and sightseeing for similar substitutions, substituting a tour or cruise provider to another of the same or superior quality, change of carriers, change from a direct to an indirect service due to airline schedule changes where any layover on the indirect route is no more than 6 hours. Please note that no compensation is payable in respect of such changes and no other claims for compensation or expenses will be considered. In extreme circumstances where an event is outside of our control - for example, but not limited to, an airline cancelling a flight and we change your booking to an alternative flight to the same destination from any departure airport within 200 miles of the original departure airport, such a change will not be a significant one entitling you to cancel without payment of the normal cancellation charges.
If circumstances are such that we are forced to make significant changes to your holiday, we will immediately contact you to discuss your preferences. Significant changes would include flight time changes of more than 25 hours, downgrading of a hotel making up the majority of your holiday, the inability to provide a wedding ceremony if booked. In such circumstances, you will be given the option to accept the changes and any resulting change in price or opt for a cancellation and full refund. In the event of a significant change being notified to you by us (other than by Force Majeure) and your choosing a refund, you will also be entitled to compensation as per this table:
Period before departure in which we notify you Amount you will receive from us per person
90 days or more £0
89 to 15 days £15
14 to 0 days £30
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
11. CANCELLATIONS BY YOU
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. As we begin to incur costs from the date your booking is confirmed, we must levy cancellation charges to cover the charges passed onto us by our suppliers. Any insurance premium included in the booking is not refundable following an initial 14 day cooling off period. Cancellation charges payable by you are as indicated in the grid below.
Period before departure in which you notify us Cancellation charge
90 days or More 15% of Holiday cost + all non-refundable supplier payments.
89 to 36 days The greater of 90% of holiday cost or all non-refundable supplier payments.
35 days or less 100% of holiday cost
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
12. CANCELLATIONS BY US
Very rarely it is necessary to cancel holiday/flight arrangements and we reserve the right in our absolute discretion to do so. However, we will not cancel after the date the final balance of your holiday falls due unless you default in payment or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care such as those mentioned in the important note below. If we do cancel (other than due to your default in payment) we will offer you the choice of an alternative holiday/flight of comparable standard if available (with you paying or receiving a refund in respect of any price difference) or a full refund of all monies paid together with the compensation set out in clause 10 above.
13. FORCE MAJEURE
We regret we cannot accept liability or pay any compensation where your package holiday is cancelled, curtailed, delayed or in any way changed or where the performance or prompt performance of our contractual obligations is prevented or affected in whole or part as a result of unavoidable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken and amounting to 'Force Majeure'. Force Majeure does not constitute either change or cancellation by us and should be covered by your travel insurance. Such circumstances include, but are not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports, hurricanes and other actual or potential severe weather conditions.
14. CREDIT NOTES & TRAVEL DISCOUNT VOUCHERS
In circumstance where a Credit Note or a Travel Discount Voucher is issued by us, its validity will be for a defined time period as specified at the time of issue. Credit notes and Vouchers are strictly non-transferable and non-redeemable for a monetary refund at any point. Where the usage terms of a Credit Note are tied to a specific supplier, those terms will be communicated at time of its issue.
15. DRESS CODE
The majority of hotels around the world impose some kind of dress code and this may vary by resort, by hotel, by restaurant or even by the meal type offered, i.e. a gala dinner. This is subject to change so please speak to your travel consultants for the specific dress code for your holiday at your chosen hotels. We would strongly recommend you always pack a small amount of smart clothing just to ensure you will not suffer from any restrictions imposed.
The dress code in many hotels for evening dinner is smart trousers and collared shirts for gentlemen. Beach wear is normally not accepted at any meal times.
You must adhere to local laws and cultural guidance at all times, which may include but is not limited to your chosen attire. For example, it is illegal in many countries to dress in camouflage/military attire and local police will take appropriate action if laws are not heeded to.
16. CAR HIRE
If you have booked car hire with us then you will have to comply with the terms and conditions of the car hire company as well as our own. On collecting your car, you will usually have to sign up to their terms and conditions. There may be insurance excesses in some circumstances and usually optional additional extras that you can purchase at the desk including roadside assistance.
If we have booked car hire, please request full conditions from us.
17. OUR LIABILITY TO YOU
You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to:
(i) you or another member of your party;
(ii) or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable;
(iii) or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking. Our liability will also be limited in accordance with and/or in an identical manner to
a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.
Under EU / UK law (Regulation 261/2004) / (UK261) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU / UK airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.
NB this entire Section 17 does not apply to any separate contracts that you may enter into for excursions or other activities whilst on holiday.
18. COMPLAINTS PROCEDURE
If you have a complaint about any of the services included in your holiday, you must inform the representative agent without undue delay.
If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Tropical House, Garland Road, East Grinstead, West Sussex. RH19 1NJ giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking.
19. ADDITIONAL ASSISTANCE
If you’re in difficulty whilst on holiday and ask us or our representative agent to help, we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we, or our representative agent, incur, if the difficulty is your fault.
20. EXCURSIONS
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book whilst on holiday, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
In some countries, we contract with independent representatives to look after your welfare. However, their role is to deal with any issues you have whilst on holiday and to look after your general welfare. They are not authorised by us to sell anything to you on our behalf, nor have we sanctioned any advice they may give you. Please, therefore, note if you choose to accept any excursions or other activities from them, you do so solely at your own risk.
21. RESORT FEES
Certain Hotels and Resorts levy guests directly in resort with fees for the use of various facilities. We have, where possible, detailed these fees on the website. However, we have no control over these charges and as such they must be paid by the customer directly to the hotel.
22. DEPARTURE TAXES
We make every effort to include all taxes in the price of our holidays. However certain countries impose a local departure tax at the airport. These taxes are not included in the price of your holiday and must be paid for locally by the passenger. Where these taxes are known by us in advance this will be notified in the documentation sent to the customer.
23. INFORMATION ACCURACY
In the event of any conflict or inconsistencies between the Booking Conditions and anything stated by a member of staff, or elsewhere, these conditions shall prevail.
We have made every effort to ensure that all the information we provide is correct at the time of giving it. However, you will appreciate that we do not own the accommodation, airlines and other facilities that you will be using. Although we have described these as accurately as possible, we cannot be held responsible for any other subsequent alterations made.
There may be occasions, particularly in low season, when some facilities may temporarily be withdrawn. If we receive prior notification of these, we will inform you. Services provided by staff overseas, if applicable, are subject to local regulations and staff availability.
24. CONDUCT WHILE TRAVELLING
We reserve the right in our absolute discretion to terminate without notice the holiday arrangements of any customer whose behaviour is such that it is likely, in our opinion or that of any airline pilot, hotel management, or any other person in authority, to cause distress, danger, damage or annoyance to any of our other clients, employees, any third party or to property or if you are or appear to be unfit to travel by reason of intoxicating liquor, misuse of drugs or otherwise. In these circumstances, our responsibility for your journey or holiday, including any return flights thereupon ceases. Full cancellation charges will apply and no refunds will be given. Furthermore, we shall then be under no obligation whatsoever to pay you any compensation or meet any costs or expenses you may incur as a result.
25. SPECIAL REQUESTS
If you have any special requests, please inform us as soon as possible in writing. Although we will endeavour to meet any such requests, we regret we cannot guarantee to do so. Special requests include hotel room positioning and any pre-seating arrangements on aircraft. Please note that Airlines do restrict the number of seats that may be pre-allocated and your travel consultant will be able to advise you of this at the time of booking.
Airlines reserve the right to move your seating even if pre-allocated by us. Most Airlines have a policy of seating families together, but this may mean your party is split up, or across aisles. We cannot accept any liability for dissatisfaction with seating as this is completely out of our control.
26. DELAYS, MISSED TRANSPORT ARRANGEMENTS AND OTHER TRAVEL INFORMATION
If you or any other member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. If you or any member of your party misses any sector (leg) of a flight, the remaining sectors (legs) of your flight may automatically be cancelled by the airline without notice or compensation. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances.
27. SPECIAL ASSISTANCE
We are not a holiday company that specialises in dealing with people requiring extra assistance, but we will do our utmost to help any special requirements you may have. Before making a booking, we will need to know if you have any medical/physical/mobility needs which might affect how and if we can deliver all your chosen holiday services. These needs may affect your flight, transfers or the suitability of your chosen accommodation or other aspects of your holiday. We would ask, therefore, that you advise us of any special needs/requirements to us in writing before making a reservation. Please note that this will not guarantee your needs will be met. It will however enable us to check the suitability of your chosen holiday based on the information supplied by you. We cannot be held liable if you fail to tell us about any special requirements that may affect the quality of your holiday, or if we are forced to cancel/curtail your holiday due to your failure to tell us all relevant information prior to travel.
28. FLIGHT TIMES
The flight timings quoted are correct at the time of your booking, but are subject to change. Latest timings will be shown on your final itinerary, but we always recommend you check the Airline's website 48 hours before travel and when you check in on-line.
You must, in addition, ensure you read and observe the instructions sent with your tickets for reconfirming your return flight. Generally, you will need to reconfirm by telephoning the airline or the airport two working days before the date of your return flight. We will not accept any liability for any increased costs or amendments to any arrangements you have due to a flight timing change.
29. FLIGHT ROUTINGS
Direct flights may touch down en route for re-fuelling or passenger embarkation. If the aircraft is re-fuelling, you may be asked to disembark whilst this is carried out. A non-stop flight involves no touch downs between take off point and landing point. All Airlines reserve the right to re-route their aircraft without due notice and change the Aircraft type. Should the Aircraft type be changed, this may have an impact on your pre-seating.
30. CHECK-IN
Generally, you will need to check in at least three hours before departure. If you fail to do so by the minimum time, you are likely to be refused admission to the flight. In the event of your being refused admission to any flight or destination, country, or U.K. on return by the airline or any government authority, we will not be under any liability to you and will not be able to assist you. In the event of our being able to make alternative travel arrangements for you, you will be responsible for meeting all costs involved.
Most Airlines now offer an on-line check in service which you can use 24 hours before your flight. You will still need to be at the Airport 3 hours before your flight to use the bag drop service at check in. We will send you details with your tickets and advise you to use this to ensure you seating is confirmed. At airports where emigration pre clearance is required, it recommended you arrive at least 4 hours prior to departure.
Hotel check in is usually permitted from 3pm on the day of arrival. Earlier check in can often be requested in good time prior to travel, is usually chargeable and may be equivalent to an extra night fee.
31. EU AIR SAFETY LIST
The European Commission has updated the EU Air Safety List, the list of airlines that do not meet international safety standards, and are therefore subject to an operating ban or operational restrictions within the European Union. For full details see https://ec.europa.eu/transport/modes/air/safety/air-ban_en
32. CONDITIONS OF SUPPLIERS
Please note that the relevant carrier's conditions of carriage will apply in the case of all air or sea travel some of which may limit or exclude the Carrier's liability to you, often in accordance with international conventions. Please further note that, by our contract with you, we do not enter into an agreement for carriage by air but rather we only undertake to reserve seats on board one of the airlines mentioned on our websites or in our brochure or such other airlines as may be substituted. Please refer to the conditions of contract and important notices for scheduled air services below.
Both the outward and return portions of your ticket must be used. If you do not use the outward portion, you will not be allowed to utilise the return portion. If you miss or do not use your outbound journey, you must contact us for advice on your return journey.
33. BUILDING WORK
From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Often, we do receive advance notice of when it will begin, in which case you will be informed prior to making your booking or within a reasonable time of us being notified. If in any case you have not been informed, and we consider the work will have a significant effect on your stay, we will then review the option of a partial refund.
34. INFANTS
To be classed as an infant in accordance with the Air Navigation Regulations, a child must be under 2 at the date of return travel. At present, an infant is permitted to travel on an adult's lap or, if between 6 months and 2 years old at the date of return travel, in a car seat. If travelling in a car seat, the infant will occupy its own seat and will therefore be liable to pay a child's price for that seat. Any car seat used must be approved by the airline and it is your responsibility to ensure that your particular seat is acceptable. Please therefore check this point with us at the time of booking.
35. CHILDREN
To be classed as a child in accordance with the Air Navigation Regulations, the child must be under 12 years of age. However, some Airlines and Hotels may vary this.
36. LUGGAGE
We cannot accept responsibility for any loss or damage or delay to your luggage unless directly caused by the negligence of one of our employees. All Airlines have a lost/damaged bag policy and you will have to make any claims directly with them.
37. WEDDINGS
All weddings must be booked in conjunction with one of our holidays. Generally, you must be over 18 to book a wedding package however local laws for your chosen destination will determine the minimum age to marry. Your preferred wedding date needs to be requested from the relevant overseas authority and should this date not be available or if we are unable to arrange a suitable date, you will be entitled to a full refund.
The exact legal documentation required for each wedding destination is subject to change and is set by each respective country. It is your responsibility to refer to the website of the relevant country you are travelling to for the most up to date information. We cannot be held responsible for any changes in legislation or for any resulting fees payable by the wedding couple in order to comply with these legalities. However, please be aware any local authority will make the final decision on whether the wedding ceremony can go ahead and we have no control over this decision. It is also your responsibility to ensure original documentation is carried with you otherwise your wedding may not be able to proceed.
If you need to alter your confirmed wedding date, we will do our best to accommodate your new requirements. There will be an administration charge of £50 for each change. To cancel a wedding the cancellation charges in section 9 will be applicable.
38. DATA PROTECTION
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are traveling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide you're booking. In making this booking, you consent to this information being passed on to the relevant persons
We comply with all legislation currently applicable for the Data Protection Act. However, should you wish not to receive promotional material from us, please email [email protected] or telephone 01342 331799. Please see our Privacy & Cookies Policy for full information regarding the way in which we use and store your personal data.
39. LAW AND JURISDICTION
This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
GENERAL HOLIDAY INFORMATION
Health Requirements
It is your responsibility to ensure that you are aware of any necessary health requirements for the destination you are travelling to (e.g. vaccination requirements). We recommend that you check with your GP for any necessary health requirements. Further health information for your destination is also available at https://www.gov.uk/foreign-travel-advice and https://travelhealthpro.org.uk/.
Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
It is your responsibility to ensure all of your party holds a valid passport at the time of travel. Some countries insist on up to 6 months validity after your return date. For more information check https://www.gov.uk/browse/abroad/passports.
You must make sure you have all the necessary valid visa, travel and health documents to comply with the requirements of the country you are visiting. Please note all of Tropical Sky paperwork refers to UK passport holders only. For all other passport holders, please contact the relevant Consulate or Embassy.
We will not accept any liability for refused boarding of Aircraft, or refused entry to a country due to incorrect Visa clearance. Some countries including United States of America and Australia require an electronic visa to be completed prior to travel. It is your responsibility to complete this and again we accept no responsibility if you do not complete accurately.
Visa / Transit Visa requirements
It is compulsory for anyone travelling to or transferring through some countries to hold a valid visa, transit visa or visa waiver which must be applied for in good time prior to travel in case your application is denied or delayed. This applies to, but is not limited to, the USA, Canada and Australia. For the current advise please refer to https://www.gov.uk/foreign-travel-advice
